Contact

Support

Email support@flowwyn.com for account help, billing questions, unused-credit refunds when leaving the beta, privacy and health data requests, copyright notices, or a review of a safety decision. Where possible, write from your account email and include an order, conversation, reply, or report reference.

Do not send passwords, sign-in codes, API keys, or full payment details. Do not attach or forward suspected CSAM or other illegal material; describe where it appeared instead.

Report a reply

When the beta opens, you will be able to choose Report on a reply generated in Flowwyn. You can also email support@flowwyn.com with the subject “Report.” To report an imported reply, include its conversation reference. Flowwyn does not retain withheld reply text; support reviews the available records and context. Include your reason and enough information to locate the concern.

The Report control is separate from thumbs-up/down ratings, billing, and the setting for sharing conversations to improve Flowwyn. You can report a reply even when sharing is off. An optional report note can contain up to 2,000 characters.

In the planned beta, in-app reports will provide a reference you can send to support@flowwyn.com. Notification emails will contain the reference and reason, not chat text, your optional note, or your email address. Authorized reviewers will use restricted, logged access to review available records and context. Information you email directly to support is itself support data.

How reports are handled

During the beta, Flowwyn’s founder will handle reports received through support@flowwyn.com. Reports will be triaged, with child-safety concerns and credible threats prioritized. We review relevant context, record decisions, and may ask for clarification.

We may restrict requests or suspend access. For a confirmed reported reply, we can remove Flowwyn’s improvement copies, prevent future AI use of that reply, and invalidate existing export downloads. The original reply can remain visible in your own conversation. Where appropriate and lawful, we notify reporters or affected users of the outcome. A safety flag is not proof of wrongdoing. We do not promise a response time or absolute confidentiality.

Reporting is free and does not automatically refund a reply. For a reply blocked by mistake, use Report to request review. For other billing errors, email support@flowwyn.com.

To appeal a decision, email support@flowwyn.com with the subject “Appeal”, the reference, and your explanation. We review decisions and correct mistakes where warranted.

Not an emergency channel

Flowwyn is not an emergency service. Support, reports, and appeals are not emergency channels. If someone is in immediate danger, contact emergency services. If you might act on thoughts of self-harm, call or text 988 in the United States.

Operator

Flowwyn is operated by an individual sole proprietor based in California, doing business under the name Flowwyn. It is not a separate company or legal entity.

Flowwyn 444 Alaska Avenue, Suite #CHT477 Torrance, CA 90503, USA